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Sales Terms and Conditions


Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

Returns and cancellations are subject to a 20% restocking fee. All requests for returns and exchanges must be processed within 15 days of purchase, and must be accompanied by the original sales receipt. Merchandise must be in new condition, in original carton with UPC code and all packaging. Accessories and manuals must be included. Most products come with a manufacturer's warranty. If service is needed, Silica will arrange to have service completed. Exchanges due to service/repair issues will only be authorized if the manufacturer deems a product non-repairable. Special Order items cannot be returned or exchanged. All cash or check refunds will be processed by Silica For Your Home and may take up to 14 days to receive by mail. Credit card refunds will be applied to the original credit card used for purchase. If this is a financed purchase, the customer acknowledges that it is pursuant and subject to terms and conditions of the buyer's Finance Agreement with Wells Fargo. Home Appliances, Electronics and Furniture are non-refundable if merchandise has been opened or used.


Pricing and Specifications

Errors in pricing and/or specifications may occur. We reserve the right to correct any such errors, up to and including cancelling any orders placed at an incorrect price.


Appliance Removal Agreement

Appliance Removal is done as a service to our customers and not as a profit making function for Silica. Consequently, Silica does not assume liability for damage to customer's floors, carpets, or any other property resulting from dirt, water, oil, or any other foregin material or any broken part or abnormal obtrusion in or on the appliance being removed. It is the customer's responsibility to clean the old appliance or otherwise provide protection of carpets, floors, and other property. We are not responsible for mechanical failures of appliances not purchased under this Sales agreement, moved as an accommodation to the customer, with or without considerations.


Delivery Terms and Instructions

Drop Off Delivery In Carton: Unit is simply dropped off at the specified location in garage or outside storage facility. If we were to enter the home it is considered delivery and additional fees will apply.

Drop Off Delivery: This is drop off delivery in which the crate is removed.

Deliver and Install: This is a delivery in which the appliance is set in its proper location and connected to utilities.

Appliance Removal: This term is used in conjunction with the above terms and implies that the appliance is being removed by Silica. The charge applies to the one appliance only, and the removal does not include products which are not replaced, nor does it include disconnecting gas or other appliances for which we are not installing the replacement appliance.


Furniture Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we're here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs. We encourage you to take advantage of our expertise before making your purchase.

Should you find that you are wanting to return or cancel your furniture order, the following terms of sale apply:


- Returns and cancellations are subject to a 35% restocking fee.
- All requests for returns and exchanges will need to be processed within 15 days from the date of delivery or pickup.
- Merchandise will need to be in original condition* 
- All returns will need to be preauthorized and inspected thoroughly. If the merchandise is not in original condition* we reserve the right to refuse merchandise.
- Delivery charges are non-refundable.
- Items exempt from returning/exchanging: Merchandise that is clearanced, a floor model sample, and merchandise labeled "As-Is"
- A re-delivery / pickup free of $79.95 will be charged for your return and / or exchange.
- Custom orders cannot be cancelled once the order is placed.

A non-refundable down payment of 35% is required for custom orders. No more than 65% of a custom order can be financed.

Any known damage will need to be reported within 48 hours of pickup or delivery. Silica stands behind manufacturers warranty 100%. Any costs beyond the manufacturers warranty will be responsibility of the consumer. If service is needed, Silica will arrange to have service completed.

* Original Condition is defined as, but not limited to, no signs of wear or tear, scratches, nicks, stains, pet hair, smoke damage or missing parts.

90-Night Sleep Guarantee

You’ll rest easy knowing your new mattress purchase from Silica is backed by our 90 Night Comfort Guarantee provided that:

  •       The mattress is not a floor sample, closeout, discontinued or special buy item
  •       A mattress protector was purchased on the original invoice
  •       The mattress set purchased was for $499 or more
  •       The mattress is not stained, soiled, damaged, or missing the law label. 
 All new mattresses have a break-in period of about 30 days. If you’re not completely satisfied with your new mattress after 30 days, Silica offers a one-time exchange. 
You may come back into Silica within  90 days of your original purchase and select a new mattress of equal or greater value, with the difference to be paid by the customer.
 A minimum of 10% restocking fee will be applied as well as a redelivery/pickup fee of $79.95.
Box springs, adjustable bases and foundations cannot be returned or exchanged. Pillows, sheets and mattress protectors may only be returned within 7 days, provided they are still in their original packaging.
Mattress accessories, box springs, and adjustable foundations are non-returnable.


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